FAQ
FREQUENTLY ASKED QUESTIONS
Early on at the “start” of the pandemic we immediately mobilized our workforce to keep our employees and clients safe. We were able to start working without any interruptions in our service with how we have structured our remote and collaboration solutions.
Whenever we do require a site visit we follow all guidelines provided by health authorities, always exceeding. All of our equipment is sanitized, we constantly sanitize and we stagger our client visits accordingly to ensure none of our staff feel symptoms. We also provide our staff time off to get tested to ensure everyone is safe and informed.
Yes. We implement the same solutions we use for ourselves.
As we leverage the latest tech, there is a rare time a technician has to come to site. We have clients all over western Canada that we support without having any presence in the area. Through our documentation we’re able to mobilize and support a work force without being on site.
With ransomware, compliance, disaster plans backups are crucial at every level of business. Knowing all of your data, e-mails, important servers can be restored in minutes gives piece of mind, whatever you run into.
As consultants we’ve worked with most any industry one can name. We have brought construction, 3D engineering, law firms, real estate firms, manufacturing to industry standard / surpassed solutions. We tailor each solution to fit your needs to ensure you’re on the most relevant, cost effective technology.
We pride ourselves into completely transparency and discussions around any costs. We strive to be your IT department and partner, not just a service provider. With update meetings and weekly reporting into your environment, tickets, project updates you will always know where your capital expenditures are going.
Because we believe in complete transparency, we do not require long-termed contracts for any of our service offerings. If for any reason you ever want to discontinue your services with us, we only require a month’s notice. This allows us to ensure your new partner receives all the documentation with a seamless handoff.
We strongly beleive that in working with us you won’t want to leave the services, but we want you to also have piece of mind you are not “locked” into a smoke and mirrors show.
One of our proudest differentiating features is that we have completely end-to-end technology experience and personnel.
We have the classic MSP offering of extremely capable technicians that is supplemented by a:
- Full stack development team experience in legacy, native and cloud platforms
- Full time business analyst with 10+ years in accounting, reporting, data correlation and full data experience providing unparelleled insight
- Asset management and warranty management
- Web development and integrations
Across our team there will always be a resource to pull from whatever your question or your need.
Yes. We use ITIL for our foundation for our standard operation procedures and delivery. We are HIPA compliant and can provide all documentation to clients to verify. We use all industry standard software, encryption and technology for our solutions.
We then go the extra mile and tailor our approach specifically to your business using industry standards as our building blocks to give you a competitive edge.
Each case is different depending on your solution set. We use our approach to your business. During our onboarding we fully document your entire environment, which is always provided to you so you never feel you are locked to your provider.
General question about our services or just want to start the conversation? Please reach out today.
I have worked with Kalyn and his team for many years. He has readily handled all of our IT needs, from designing our IT strategy to our day to day computing requirements and support.
Kalyn takes the time to listen to and understand our needs, delivering cost-effective and innovative IT solutions for our small business. I highly recommend working with Kalyn at Framewerx.

I wanted to extend my appreciation for the outstanding service Brunet Skibin Law has received from Kalyn and his team at Framewerx!
When we embarked on opening a law firm the plethora of considerations that had to be addressed was overwhelming. When it came to IT requirements and ensuring the Law Society’s mandates for security and the implications of not meeting them, caused considerable anxiety. This was immediately diffused after they presented (detailed yet laymen) how Framewerx exceeds the requirements placed on our firm.
I was further blown away that Kalyn and Framewerx had our entire IT platform implemented in a week. State of the Art Equipment installed and set up with precision. The speed and personal response when support is required is nothing like I have ever experienced.
The success that I have been fortunate to experience over my career has been built on extreme customer service and the commitment to excellence, Kalyn and his team have far exceeded all our expectations and with absolute sincerity and admiration, I thank you for making our start up a success.

We used Framewerx to transition our traditional office to a virtual one. This included VOIP, call recording, video conferencing, VPN, remote working from home accommodations etc.
Dan and his team did a fantastic job.
They are extremely responsive and client service oriented.

Dan and his team have been able to meet all Select Engineering challenges with minimal disruption to the business; from fast access to corporate resources thanks to our DaaS solution, to collaborating with internal and external parties utilizing our managed VoIP phone system or accessing SaaS solutions using the fully integrated security solutions.

Framewerx rescued my company from obsolete digital file management and brought us into the 21st century with cloud services in an efficient manner.
Kalyn and his team at Framewerx were able to provide solutions for merging two corporate entities with vastly different digital file management and email servers in a seamless manner while providing top quality support during and after the transition to all employees. They provided training so that everyone understood new operating protocols and software changes. Framewerx has been very responsive and has always been keen to work with us to understand our business, IT needs, and financial restrictions. We continue to work with Framewerx for all of our IT, phone system, and data storage needs.

REQUEST A CALL BACK A CALL BACK.
Would you like a no obligation, free audit of your current IT systems or expenditures? Reach out today and we will contact you to set up an initial meeting.
If you have any questions about any of our service offersings please let us know.