Service Coordinator

Framewerx is a growing full-service IT company that provides all levels of IT needs for our clients.

  • Custom Software Development
  • Application integration
  • Business Analyst / Data intelligence
  • IT Managed Service provider
  • Private, Public and Hybrid Cloud solutions

We are hiring a talented Service Coordinator professional to join our Alberta team. If you’re excited to be part of a winning team, Framewerx is a great place to grow your career. Framewerx is a national managed server provider guiding our customers through complex IT challenges. 

Framewerx is based in Edmonton, Alberta, but this posting is open to applicants living anywhere in Canada and this position may be eligible for a remote working arrangement.

At Framewerx, our people are first.  In all levels of our company we listen to each other’s ideas and treat each other with respect.  Our common goal is to deliver solutions for our clients and have fun while doing so.  As a cooperative group we are constantly learning from each other and from the market.  In this environment we work with a variety of technologies to complete custom applications through SaaS / PaaS / IaaS. Combine this with a comprehensive benefits package which includes health spending account and generous RRSP matching program.

For Framewerx an ideal candidate is about who you are first.  We are looking for positive mindsets that will engage with peers in a collaborative way.  You are also always willing to push the envelope and be a constant lifelong learner.

Description

  • Full-time salaried position, Monday to Friday 8am – 5pm
  • Answer telephones and respond to email inquiries
  • Assess the service needs of clients and prioritize and connect with correct team
  • Create and maintain a directory of service providers and resources
  • Maintain good relationships with service providers and clients to keep customer base
  • Organize and schedule technical response teams
  • Data entry, documentation, auditing, and tracking
  • Able to prioritize to meet expectations and deadlines
  • Act as a liaison between client, office, and technical teams
  • Understanding of purchasing, purchase orders, etc. process
  • Organize and track parts inventory and equipment

Expectations

  • Willing to learn, hard-working, team player, flexible to changing requirements
  • Committed to customer service and excellence
  • Reliable, thorough, highly organized

Qualifications

  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills

Assets to your Application

  • Functional knowledge of ticketing system scheduling
  • Kaseya BMS experience

Locale

  • Relocation not required
  • Available anywhere in Canada, but Edmonton is desired

Compensation Considerations

  • 40,000 – 60,000 CAD depending on experience
  • Benefits with Health Spending Account
  • RRSP matching
  • Hybrid Office & Work from home environment

Send us an email at hello@framewerx.ca describing the technologies that you’re passionate about along with your resume. We believe there are great candidates out there and applications emailed directly with a personal note will be given priority treatment.