IT Field Service Technician (Nova Scotia)

Framewerx is a growing full-service IT company that provides all levels of IT needs for our clients.

  • Custom Software Development
  • Application integration
  • Business Analyst / Data intelligence
  • IT Managed Service provider
  • Private, Public and Hybrid Cloud solutions

We are hiring a talented IT Field Services Technician professional to join our team from Nova Scotia. If you’re excited to be part of a winning team, Framewerx is a great place to grow your career.  Framewerx is a national managed server provider guiding our customers through complex IT challenges.

Framewerx is based in Edmonton, Alberta, but this posting is looking for applicants in Nova Scotia.

At Framewerx, our people are first.  In all levels of our company we listen to each other’s ideas and treat each other with respect.  Our common goal is to deliver solutions for our clients and have fun while doing so.  As a cooperative group we are constantly learning from each other and from the market.  In this environment we work with a variety of technologies to complete custom applications through SaaS / PaaS / IaaS. Combine this with a comprehensive benefits package which includes health spending account and generous RRSP matching program.

For Framewerx an ideal candidate is about who you are first.  We are looking for positive mindsets that will engage with peers in a collaborative way.  You are also always willing to push the envelope and be a constant lifelong learner.

Description

  • Full-time salaried position, Monday to Friday 8am – 5pm
  • In your role of IT field service technician, you will work at the front lines of the service department.  You will be in a pod of technicians with a senior technician to help guide and direct work for our clients.  Duties include but are not limited to:
  • Answering telephones and responding to email support requests.
  • Responsible for end user support
  • Assess the service needs of clients and prioritize within your pod to resolve
  • Data entry, documentation, and tracking of time and assets

Expectations

  • Onsite first response for client site visits as required or at direction of senior staff
  • Willing to learn, hard-working, team player, flexible to changing requirements
  • Committed to customer service and excellence
  • Reliable, thorough, highly organized
  • Accurate time entry and issue tracking daily
  • Knowledge sharing and always striving to be better, while creating / updating documentation in our documentation systems

Qualifications

  • Associate or bachelors degree in related study
  • Class 5 Drivers license and reliable vehicle
  • Ability to travel within Canada and the USA
  • Full vaccination status, able to meet client and travel requirements for entry as a condition of employment
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills

Assets to your Application

  • Previous IT Experience
  • Functional knowledge of ticketing system scheduling
  • Kaseya BMS experience

Locale

  • Resides in Nova Scotia
  • Working hours are local time in Nova Scotia

Compensation Considerations

  • 40,000 – 60,000 CAD depending on experience
  • Benefits with Health Spending Account
  • RRSP matching

Send us an email at hello@framewerx.ca describing the technologies that you’re passionate about along with your resume. We believe there are great candidates out there and applications emailed directly with a personal note will be given priority treatment.